# Download previously purchased tickets

{% hint style="info" %}
Attention! Only tickets purchased with a correct email address can be accessed and downloaded this way.

[Check out](/cooltix-support/customers/faq.md#i-mistyped-my-email-address-what-should-i-do) what you can do if you mistyped your email address.
{% endhint %}

### 1. Sign up (If you already have and account, skip to step 2)

Here you can find detailed instructions on signing up:

{% content-ref url="/pages/-Lk0u8hgL9AH9QMLje9N" %}
[Sign up as a customer](/cooltix-support/customers/customer-sign-up.md)
{% endcontent-ref %}

### 2. Log in to your account

Click on "Login" in the upper right cornet and log in.

### 3. Click on "My account"

### 4. Confirm that your email address belongs to you

A confirmation email had been sent to your email address upon signing up to our site. Open this email and click on "Yes, it's me". Can't find the confirmation e-mail? No problem, we can resend it and you can continue with step 5.

### 5. Download your previously purchased tickets

Here you can download the invoices of your tickets as well.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.cooltix.com/cooltix-support/customers/download-previously-purchased-tickets.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.