> For the complete documentation index, see [llms.txt](https://docs.cooltix.com/cooltix-support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cooltix.com/cooltix-support/customers/download-previously-purchased-tickets.md).

# Download previously purchased tickets

{% hint style="info" %}
Attention! Only tickets purchased with a correct email address can be accessed and downloaded this way.

[Check out](/cooltix-support/customers/faq.md#i-mistyped-my-email-address-what-should-i-do) what you can do if you mistyped your email address.
{% endhint %}

### 1. Sign up (If you already have and account, skip to step 2)

Here you can find detailed instructions on signing up:

{% content-ref url="/pages/-Lk0u8hgL9AH9QMLje9N" %}
[Sign up as a customer](/cooltix-support/customers/customer-sign-up.md)
{% endcontent-ref %}

### 2. Log in to your account

Click on "Login" in the upper right cornet and log in.

### 3. Click on "My account"

### 4. Confirm that your email address belongs to you

A confirmation email had been sent to your email address upon signing up to our site. Open this email and click on "Yes, it's me". Can't find the confirmation e-mail? No problem, we can resend it and you can continue with step 5.

### 5. Download your previously purchased tickets

Here you can download the invoices of your tickets as well.