FAQ
Last updated
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Last updated
Was this helpful?
Go to , this is where you can sign up and upload your event.
Further help here:
As an organizer you can use Cooltix for free. Customers pay an additional handling fee on top of the ticket price, which also includes the fee of accepting a payments. You can even set a higher handling fee, and this amount.
Check out our for more details.
Yes, the organizer can decide if they want to pass fees to customers, or absorb fees.
It can take only a few minutes, with uploading the first event.
Earnings will arrive at the organizer's bank account 1 business day after requesting payout. In case the earnings go to a foreign bank account this process takes no longer than 5 business days.
The system automatically generates and sends the invoice using an invoicing program. If you are a hungarian organizer, then you need a Bilingo or számlázz.hu account for this.
Attention! There could be extra costs of using an extrnal invoicing program. If these fees are not paid, our system can not generate or send the invoices. If this happens, the organizer have to generate and send them out from the admin page. Responsibility in such cases falls on the organizer.
Yes. If for some reason you can not use an invoicing program, please contact us, we are happy to help.
You need to have a Bilingo or számlázz.hu account to use Cooltix. If you use Cooltix from outside of Hungary, you can use other invoicing programs as well. More info on the invoicing programs here:
Yes, for this you need a registered and identified payment provider account, and an accepted and open shop within.
No, you don't need to have a written contact to use our system as an organizer. It is enough to accept our General terms and conditions upon signing up, this constitutes as an electronic contract.
Let us know if this happens so that we can take care of refunding your customers.
Attention! According to the relevant state laws we are obliged to refund the full paid amount to the customers. If it comes to refunding the customers due to a cancelled event, the organizer must pay our fees themselves. If there is enough credit on an organizer's Cooltix account to cover our fees after refunding all customers, we take our payment from that sum. If there is not enough credit in the organizer's account to pay our fees after refunding the customers, they need to transfer the necessary amount to cover our expenses.
You can read the QR code on the tickets with our smartphone app. The app is avaliable for both Android and iOS.
More info on this here:
Yes, you can embed the ticket sales platform to any html based website with the help of a javascript widget.
Read more on this here:
Yes, click on the "copy link" option below the cover photo when creating the event in the Cooltix system, then simply paste the link to the ticket link space within the Facebook event.