Frequently asked questions
Answers to the most frequent questions asked by customers.
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Answers to the most frequent questions asked by customers.
Last updated
Was this helpful?
Sign up on our site and confirm your email address. After completing these steps, you will find all your purchased tickets in your account.
Email us and we will resend your tickets. Make sure to include the following info in your email:
Name of the event
Date and time of your purchase
Names entered when buying the tickets
Your barion customer ID or the last 4 digits of your bank card
You can use the following cards on our site:
Visa
Electron
Mastercard
Maestro
American Express
No, on our site you can not pay by SZÉP card yet.
Most events don't provide the option to pay by bank transfer. If an event have such option, then you can select it as a payment menthod during the checkout.
Organizers can limit the number of tickets that can be sold at a given price. For example, if the "Normal round I." is sold out, you can buy "Normal round II." tickets. Please note that the numbering / round number next to a ticket mean that these tickets only differ in price, and are valid to the same event and the same place within the event venue.
We will only check the QR code on the ticket at the entrance, not the name, so you can sell your ticket. Please note, that we do not take responsibility for tickets that were not directly purcahsed through our site.
Our tickets are non-refundable. You can not return a ticket or receive a refund.
Yes, as soon as the organizer notifies us that an event is cancelled, we immediately send a full refund to the bank card used to make the purchase. It usually arrives within 2 weeks.
Commission is the fee of using the Cooltix system. We use this amount to operate and develop our site.
If you sign up on our site, you don't have to re-enter your information at your next purchase, can't mistype your email address, and all your tickets can be downloaded from one place.
Click on "forgotten password" at the login and we will send you an email with a link to reset your password.
Log in to your account and go to "download invoice". If you still can not download your invoice, send an email to us.
We only check the QR code on the ticket at the entrance, not the name, so it shouldn't be a problem.
No problem. We only check the QR code on the ticket so you shall be fine.
We will send you your ticket via email to the address you gave at the purchase. You shall get the email a few minutes after you made the purchase.
Not neccesarrily, you can just show it on your phone at the ticket control.
Dynamic pricing is a sophisticated pricing strategy in which the price is reviewed and fine-tuned several times a day depending on the relationship between supply and demand. Accordingly, dynamically formed prices can change frequently and reflect much better the current market value of a given product or service. Dynamic pricing is now used successfully in many areas around the world - not only by airlines, but also by several major foreign movie chains, the German Herta BSC football club, the Wizards playing in the NBA, Broadway in New York, the Metropolitan Opera, Airbnb and has become an everyday practice for both Uber and retail.